Data we collect
We pride ourselves on our close relationships and understanding of our clients and the media, ensuring we can simply and neatly slot into the way clients like to work and giving the media exactly what they want. We keep it simple and personal in everything we do.

Website
When browsing on our website (as you are now), our web server collects logs which may identify your IP address, which may be assigned to your company or internet service provider. We use third party services Google Analytics and Word Press to collect standard internet log information and details of visitor behaviour patterns. This may include your IP address as well. This information helps us find out things such as the number of visitors to various parts of our site; it is also used for security reasons, so that we are able to identify an attacker if need be. The information collected is only processed in a way that does not identify anyone. We do not make, and do not allow Google or Word Press to make, any attempt to find out the identities of those visiting our site. We do use cookies to help improve your website experience.

PR services
We believe we have a legitimate interest in holding certain types of personal information in order to provide our services.

For example, we will share information about new products, launches or events with journalists, freelancers, influencers, bloggers and other media professionals that they in turn use for their work and in order to do this we need certain types of personal information.

Upon request we may also research a company or an individual to get a deeper understanding about products, services and interests. This is how we understand requirements and provide the best services for companies and individuals. Unless provided to us, this will always be limited to publicly available information such as information held on websites, social media feeds and other public channels.

If you make an enquiry to Neat PR (this could be via email, telephone, social media or other means), one of our team will respond and these communications are documented. This allows us to create relevant records and means we’re able to monitor delivery of our service and ensure that we offering the best service possible.

The type of personal information we collect for the reasons described above may include:

• Your name, job role, company or publication you work for, and contact information
• In some cases, information about your title and specific information about your role
• If you are a prospective employee (including those applying for internships or work experience) we will hold a copy of your CV (if you have provided it to us) and proof of nationality

This information is stored in a database which can only be accessed by password, which is individual to each member of our team. We also store communications typically in the form of emails and instant messages, but it may be stored in other forms as well.

How long we keep data
Client information is kept for the duration of your relationship with us, and the six months after (or less if requested).

Media contacts information is kept for the duration of your relationship with us, and the six months after (or less if requested).

Enquiry information is kept for the duration of your enquiry, and the twelve months after (or less if requested).

Prospective employee information is kept for the duration of your application process up to final decision on whether or not you will join our team. If you do, then we will keep your personal information for your duration of service with us, then three years after as required by the HMRC. If you do not join our team we keep your information for twelve months following your application (or less if requested).

Supplier information is kept for as long as we have a relationship with you or think we might want to buy products or services from you, or for the duration of a dispute with you.

Your rights
We absolutely respect everyone’s rights when it comes to their personal information. You can view, amend or delete the personal information that we hold about you. Please send any request about your data to Hilary@neatpr.co.uk.

Data sharing
The personal data we hold as part of providing our services is not transferred outside of the EU/EEA. Should there be a benefit from a service that is located outside of the EU/EEA, we will always request authorisation before sharing any information.

We do not share personal data that can identify you, with clients or any other contact external to the team, without your permission. We may share anonymised information in aggregate form with clients, but will not allow clients, or any contact external to the team, to attempt to identify individuals within any anonymised data set.

As a general rule, we will not transfer personal data to third parties without your permission. There may however be legitimate or legal reasons that we have to pass information to a third party such as:

• We have partners who provide services to us, who may be able to see small amounts of information. For example, our telephone provider could see what phone numbers we’ve dialled for billing purposes
• If we receive a court order to disclose information, we may be forced to do so. Where possible, we would always notify prior to handing over any data
• If a client is in arrears on any invoices, we may choose to use a third-party debt collection agency to help recover funds owed. This is always a worst-case scenario but we reserve the right to do this

Changes to this Policy
We keep this privacy policy under regular review. It was last updated on 24 May 2018.

The data controller is:
Neat PR, Elm Point, East End Way, Pinner, HA5 3BS
Tel: 07768 327965
Neat PR is registered with the Information Commissioner’s Office.

To ensure we get you the results you need, we keep on pushing. Through constant media contact and a twist of creativity, we ensure the products we represent appear in the right places and are noticed by the right people.

It’s what we’re all about and it’s what our clients need to achieve their business goals. We aim to consistently exceed expectations, something we do for all our clients. The targeted coverage we generate helps to sell more, making our activity highly valuable at a relatively low cost.